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Refund policy

RETURNS

We aim to provide you with products of the highest standard and quality. If you received a product with damage, a defector a fault, please contact our Customer Service as soon as possible so that we can guide you through the returns process and help resolve the problem as quickly and easily as possible. You will be required to send us images of the damage, defect or fault and further information to support your claim to assist us with our assessment of the products. We may require the product to be returned to us at your cost.

If we confirm that the product is damaged, defective or faulty, we will replace or refund the price of the product to your payment method.

Subject to applicable laws, we will not accept the return of a product and will not offer refunds or exchanges for:

  • the product was ordered as part of a promotion or special;
  • you do not notify us within 48 hours of Delivery that the product is damaged, defective or faulty;
  • the product has not been stored or handled by you in accordance with the instructions on the packet;
  • the reason for the return is that you have changed your mind or make a mistake in the Order; or
  • the reason for the return is that there has been a sudden change of price.